Hotel Applications: Design, Comfort and Efficiency from Titan Products
The hotel sector is faced with a number of challenges. Keeping thousands of customers comfortable during what could be just a one-night stay is just one of them. They also have to consider the quality of design of their buildings, fixtures and fittings and energy efficiency.
It is important to listen to the requirements of the architect, interior designer and the hotel owners and get the balance right between design, comfort control and energy efficiency. Titan Products knew that just offering energy efficient control wasn’t enough but had to combine this with high standards of design and appearance while keeping the hotel occupants as comfortable as possible.
Hotels don’t want an awful-looking user control panel in their hotel bedrooms. However, while the room user interface needs to meet the standards that the client sets for the quality of the hotel, and the user experience they want to deliver to their guests, looks aren’t everything. Along with aesthetics, Titan Products combine building management control that helps to improve customer experience. One of the best examples of this combination can be seen at the Sofitel Hotel at Heathrow’s Terminal 5 (originally part of the Aurora Hotel Group).
Titan Products worked closely with the hotels project team to help deliver a product that would operate effectively as an integrated control system, with a unique high-quality user interface. Energy efficiency was closely considered in this project, and was achieved by setting three levels of internal environment for each room.
The control system for each room is linked via the BMS to the hotel front-desk. Un-let is the lowest environmental level. The control system holds the room temperature and humidity at a level that protects the furnishings.
Once a customer checks in and is issued with a key card, a signal from the front-desk automatically puts the room in a ‘get ready’ phase. This is a fast recovery level. In hot climates this could mean that the room starts to cool further, or in colder climates the room temperature will start to rise.
The third level is reached when the hotel guest inserts their room card key into the room controller. This allows the occupant to control temperature, humidity and lighting directly, although room temperature levels are still kept within an energy efficient range.
Within the hotel sector, Titan Products recognise that hotels want to create an overall experience for guests, and that it is not simply about room temperature. The controls can help to make other aspects of their visit more pleasant and smooth as well.
At the Sofitel, once the room is occupied a signal is received at the front desk to let staff know. As this is an airport hotel, with many guests sleeping during the day, the system also ensures that these guests are undisturbed. Occupants can simply press a “Do Not Disturb” button, which registers on the room controller display, on the corridor access control plate and at the front desk. In this way both housekeeping and front-desk staff know which guests should be left in peace and works much better than a cardboard sign on the door handle.
Another important aspect of controls in the hotel environment is that they are usable. Guests are often only there for one or two nights, so the controls must be easy to use. By ensuring that users understand the controls we can cut down on complaints, and run the hotel more effectively.
Titan Products continue to supply BACnet controllers and room interfaces to many hotel groups including Sofitel, Hilton, Radisson and other small independent hotels.
The FCU-4 is the controller . If the fan speed is increased on the RDU interface the FCU-4 controller will carry out this action.
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